TomTomSoftware

TomTom offers new maps for download

TomTom has begun the sales of new 7.20 and 8.05 maps for all their devices. These new maps are based on the 2008.1 release by Tele Atlas.

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Rob Ot Posts: 365	Posted on: May 6, 2008 15:55 h
	Posted News: Now on yourNAV: TomTom offers new maps for download TomTom has begun the sales of new 7.20 and 8.05 maps for all their devices. These new maps are based on the 2008.1 release by Tele Atlas. Click the headline to read this news post... Click 'REPLY' if you want to reply to this news post The yourNAV team

Billy Nomates Posts: 92	Posted on: May 6, 2008 22:12 h
	Interestingly, the 520 maps don't have IQ routes but the 530 does. I thought we could all have these.

Jolly Roger Posts: 2395	Posted on: May 6, 2008 22:20 h
	But if you could just upgrade your 520, no-one would buy a 530, would they ?

vojta66 Posts: 15	Posted on: May 6, 2008 22:26 h
	If I am not mistaken, you can download new maps 8.05 for your brand new GO x30 only as SEPARATED two maps -Western and Central Europe...bad joke?

Jolly Roger Posts: 2395	Posted on: May 6, 2008 22:47 h
	The map has been called 'Western and Central Europe' for some time now, it should still be all one map unless anyone knows differently.

vojta66 Posts: 15	Posted on: May 6, 2008 22:53 h
	Check it for yourself: http://www.tomtom.com/products/maps/select...e=1&P=3441# Wester and Eastern - two different maps!

Jolly Roger Posts: 2395	Posted on: May 6, 2008 23:00 h
	OK, it seems that 'Western and Central Europe' is now called just 'Western Europe' it covers the same countries. 'Eastern Europe' is an expansion of the previously poorly covered 'former Eastern Block' countries. Ignore this post.

vojta66 Posts: 15	Posted on: May 6, 2008 23:05 h
	I have to disagree, I am afraid....Western and Central Europe was and should be one map exactly like it was and is for GO x20 devices....7.15 version or brand new 7.20 version....compare details of the map http://www.tomtom.com/products/maps/select...e=1&P=3457#

Jolly Roger Posts: 2395	Posted on: May 6, 2008 23:15 h
	OK sorry, the list I looked at didn't contain W & C Europe. Just select the map you do want rather than the 'recommended' one.

Andy_P Posts: 6328	Posted on: May 7, 2008 17:47 h
	Not as easy as that.... Maps are now device specific, and sure enough, it seems there ISN'T a v8 Western and Central Europe! For Go 720: Map of Western & Central Europe v7.20 For Go 930: Map of Western Europe v8.05 ...or Map of Eastern Europe v8.05 Where's the middle bit!

gadget_sa Posts: 1261

Posted on: May 7, 2008 18:10 h

They seem to have made a complete hash of the map descriptions.... This is what is quoted on their site: TomTom GO 930 Traffic TomTom’s premium model comes with the latest seamless maps of 35 countries in Western and Eastern Europe, USA, Canada and Russia stored on the internal memory. TomTom GO 730 and GO 730 Traffic The maps on the TomTom GO 730 and GO 730 Traffic have been expanded to include 31 countries in Western & Eastern Europe. Yet Andy's post shows different???

Andy_P Posts: 6328	Posted on: May 7, 2008 21:35 h
	Maybe, maybe not! Those are for the maps available to download, no mention of the maps supplied on the units themselves. There's a map of the stated coverage for the maps installed on the Go930 HERE, and that seems to cover the whole of central Europe.

apa Posts: 36	Posted on: May 7, 2008 22:02 h
	My Go930t came with Western and Cenral Europe Maps v800.1762 already installed.

Andy_P Posts: 6328	Posted on: May 7, 2008 22:06 h
	Yeah, but these are the v805 maps, that they are presumably offering everyone as updates for their shiny new 930s? Or I did hear somewhere that they are not offering a "Latest map guarantee on the Go930 units?

apa Posts: 36	Posted on: May 7, 2008 22:36 h
	"Home" reports that latest map guarantee does not apply to maps installed on my unit.

vojta66 Posts: 15

Posted on: May 7, 2008 23:29 h

"Or I did hear somewhere that they are not offering a "Latest map guarantee on the Go930 units?" You must be joking...for their "Flag Ship" TomTom will not offer a latest map guarantee?? I do not believe this at all.... Will be getting mine GO930 in next few days and will discover soon.... apa - do not trust "Home" - better to call TomTom support to clarify this! But I bet they MUST provide you with latest maps free of charge within 30 days period after buying your GO 930 unit.

gadget_sa Posts: 1261

Posted on: May 8, 2008 00:02 h

QUOTE (Andy_P @ May 7 2008, 20:35) <{POST_SNAPBACK}> Maybe, maybe not! Those are for the maps available to download, no mention of the maps supplied on the units themselves. I got my info from here showing what they come installed with, but you're right... try and download the same and you can't. I guess this is what will make the difference between the x20 and x30 range. Another ploy of enticement to get you to upgrade models??

anchor Posts: 212

Posted on: May 8, 2008 17:20 h

I bought my 920T on 15.4.08. It had W & C European maps version 710.1576 installed. Following a call to TomTom, I was able to download, (via Home), the then latest version, 7.15. This I did free under their 30 day free map update offer. I now see that version 7.20 has been released, and feel that, as I am still within the first 30 days, it is not unreasonable to request a free download of the new version. Would you agree?.

Andy_P Posts: 6328

Posted on: May 8, 2008 17:41 h

I'm afraid people have tried to argue this one before, without success. TomTom are adamant that the terms say only ONE update allowed within the thirty days, and I think they are factually (if not morally) correct there. That's why it's best to hang on as long as possible before you claim. They also tried to say that the same clause meant they didn't have to supply the US maps as well as the Europe ones for a 920, but they didn't have a leg to stand on with that one!

Andy_P Posts: 6328

Posted on: May 8, 2008 17:41 h

It's been pointed out to me that my post with the thumbnail maps on is total rubbish I foolishly got confused by the different scaling and positioning they'd used for the thumbnali maps - the two maps shown DO cover the whole of Central Europe. BUT, there is still the issue of how do people with existing W+CE maps update, especially if there is a Latest map Guarantee for them? (which seems to be in doubt at the moment!)

gadget_sa Posts: 1261	Posted on: May 8, 2008 18:02 h
	Don't ask... don't get!!! I did, and I got!!

Andy_P Posts: 6328	Posted on: May 8, 2008 19:01 h
	Yes... I meant to add at the end of my last post "BUT THERE'S NO HARM IN TRYING!!!"

duvl Posts: 7	Posted on: May 9, 2008 00:43 h
	Tried to update my 730T map from v8.0 to v8.05 today. As above said, the 30srs is not covered by the 30 day map guarantee. TT website I suspect, has not caught up with the fact that the 30srs has just been launched...at least that is what I am hoping! I have emailed TT support and will report back what they have to say when I hear. Has anyone with a 30srs managed to update to the latest maps?

gadget_sa Posts: 1261

Posted on: May 9, 2008 00:50 h

Then you need to ask too.... and quote their press release: QUOTE The new TomTom GOx30 series features the latest in navigation with a host of navigation technologies and content: • Latest map guarantee so users can download the latest map within the first 30 days of use, should a new version be released during that time That said, as Andy has pointed out, the x30 comes with W&E Europe Maps, yet their site doesn't have that on there to download.... unless where it says WESTERN EUROPE, it's actually both??

vb Posts: 8	Posted on: May 9, 2008 01:26 h
	Hello! I have exactly the same problem. I bought one tomtom 530 with the iberia map on monday 5th, and i haven't got permission to download the update through tomtom home. I already emailed to tomtom and i am waiting for the answer. Regards

duvl Posts: 7

Posted on: May 9, 2008 10:15 h

see my post 3 above.....a reply from TT support after 9 hrs....things have improved! This is there positive reply: >Thank you for contacting TomTom customer support. >If you have bought your TomTom device within the last 30 days then you are eligible to take part in the >Latest Map Guarantee offer. Unfortunately we encountered a technical issue with our map server this week >which has resulted in you being unable to receive the map at this time. >We apologize for this inconvenience. Please try again this weekend to receive the latest map. To see how >to use the TomTom Latest Map Guarantee, please visit http://www.tomtom.com/latestmap >With best regards, >The TomTom Customer Support Team That said, I can't this morning connect to TT home. However, I'm pleased with there response.

anchor Posts: 212	Posted on: May 9, 2008 18:06 h
	I took my request for a free map upgrade to a higher level, and am pleased to say it was agreed. Downloading the new version as I write. As was said earlier; if you don`t ask, you won`t get.

vojta66 Posts: 15

Posted on: May 9, 2008 21:30 h

That said, as Andy has pointed out, the x30 comes with W&E Europe Maps, yet their site doesn't have that on there to download.... unless where it says WESTERN EUROPE, it's actually both?? @gadget_sa - Bingo....that is the point ! WESTERN EUROPE IS WESTERN EUROPE and CENTRAL EUROPE IS CENTRAL EUROPE....Here is the discrepancy.... I am very much wonder to know who first will experience this "free upgrade" in reality !

vaxick Posts: 3	Posted on: May 10, 2008 07:34 h
	I called TomTom up today as this was the last day for my 30 days for my 920. The guy on the phone didn't have the slightest issue giving me the new map free of charge. On another note. Nobody should be expecting the new Nav 8 stuff this early. It's a bit more ideal for TomTom to release those updates to older units when the current lines are cleared out as they are doing right now.

sx50 Posts: 6

Posted on: May 10, 2008 13:39 h

Just received my TomTom Go 930 and tried to update to the latest map under the latest map guarantee and it says: The latest map guarantee does not appply to the map that is currently installed on your TomTom device This is clearly a breach of the trade descriptions act and comes under ITEM NOT AS DESCRIBED, my unit was supplied with v800.1762 and now v8.05 is out. This unit will be going back to the dealer I purchased the unit from if this is not sorted with immediate effect, what are TomTom playing at?????? They should be trying to gain customers not lose them, I will log a complaint with TomTom TODAY as this is the first day I received the TomTom Go 930. Anyone else having this problem and contacted TomTom??????

sx50 Posts: 6

Posted on: May 10, 2008 13:44 h

QUOTE (vojta66 @ May 9 2008, 20:30) <{POST_SNAPBACK}> That said, as Andy has pointed out, the x30 comes with W&E Europe Maps, yet their site doesn't have that on there to download.... unless where it says WESTERN EUROPE, it's actually both?? @gadget_sa - Bingo....that is the point ! WESTERN EUROPE IS WESTERN EUROPE and CENTRAL EUROPE IS CENTRAL EUROPE....Here is the discrepancy.... I am very much wonder to know who first will experience this "free upgrade" in reality ! yes i saw the same there is no option to download the map supplied on the go 930, only options are individual maps of western europe/ eastern europe/ uk ireland etc. can they get anything right?

CrispyUK Posts: 4

Posted on: May 10, 2008 14:47 h

QUOTE (sx50 @ May 10 2008, 12:39) <{POST_SNAPBACK}> Just received my TomTom Go 930 and tried to update to the latest map under the latest map guarantee and it says: The latest map guarantee does not appply to the map that is currently installed on your TomTom device [snip] Anyone else having this problem and contacted TomTom?????? At least two people from a quick glance if you've bothered to read the topic? And a reply from TomTom stating they've been experiencing problems with the map servers this week and to try again in the next few days.

shadamehr Posts: 195

Posted on: May 10, 2008 16:52 h

QUOTE (Andy_P @ May 8 2008, 16:41) <{POST_SNAPBACK}> I'm afraid people have tried to argue this one before, without success. TomTom are adamant that the terms say only ONE update allowed within the thirty days, and I think they are factually (if not morally) correct there. That's why it's best to hang on as long as possible before you claim. They also tried to say that the same clause meant they didn't have to supply the US maps as well as the Europe ones for a 920, but they didn't have a leg to stand on with that one! Not so remember Andy... I ranted to them about this, after my first Go 720 which came with 7.05, was updated to 7.10 the day I got it as this was already out, but not on my device. Then in the 30 days since buying, v7.15 came out. They said I had already used the LMG when I tried to downlaod v7.15 - but I raised Holy Hell, especially given their wording about a" map RELEASED AFTER your device came out" (check their website for the full wording of the LMG and you will see it says this), which did not, under law, cover the v7.10 which was newer than the one on the device out the box, but was NOT released AFTER I bought my device. Follow me here so far? Even the LMG Terms they referred me to, that are still up there now, specifically talk about being able to update to a "map released after you bought your device". Bad wording, but that's what they say. So I claimed that in trying to point me to the relevant terms and law, they had shot their own foot off, as by upgrading to v.710, a map indeed newer than the one my device came with, but which was NOT released AFTER I bought my device, as their LMG terms state, then I had NOT used up my LMG as they claimed. It took a lot of second line arguing, but eventually they DID cave in and give me the v7.15 map - and the wrong one at that - W & CENTRAL Europe - due to me mentioning this 'accidentally' in prior emails, and they just went with what I said, once they gave in. Course, they only went and did this on the day I had to return my Go 720 for a new one, so I got a NEW LMG with the new device anyway. Ironic, or what. But summarising, by their legal wording, and me pointing out this, and sticking to my guns, they DID give in to someone over this. Me *lol*

ma001 Posts: 115

Posted on: May 10, 2008 17:42 h

Look at the basic facts: 930 is supplied with Western And Central Europe vs8 map A new 805 Western Europe Map has been made available which has less coverage in terms of area and countries than the Western and Central Europe map already on the device. Also embeded within the map file is data for the ASR to work, if TomTom are saying the 930 has the most upto date map which is v800 Western and Central Europe then there is little you can do, the Western Europe map was not supplied with the device so how can you qualify for an update to a product you don't own? It is quite simple there is no updated 805 version of the Western and Central Europe map available as yet - Mike

gadget_sa Posts: 1261

Posted on: May 10, 2008 18:38 h

QUOTE (ma001 @ May 10 2008, 16:42) <{POST_SNAPBACK}> Look at the basic facts: 930 is supplied with Western And Central Europe vs8 map A new 805 Western Europe Map has been made available which has less coverage in terms of area and countries than the Western and Central Europe map already on the device. Also embeded within the map file is data for the ASR to work, if TomTom are saying the 930 has the most upto date map which is v800 Western and Central Europe then there is little you can do, the Western Europe map was not supplied with the device so how can you qualify for an update to a product you don't own? It is quite simple there is no updated 805 version of the Western and Central Europe map available as yet - Mike Actually, thinking back, this is very similar to what they did with the GO700! That came originally with WE Maps +5 (I think) Central/Eastern Countries. When they did the first Map update, realising a marketing plan for more map sales, they chopped it back to WE only! Not actually breaking any rules as the description was for UK and WE only! Their other biggest get out clause is that they are only "updating" the maps. By not actually telling you what has been updated means you are not obliged to buy it. But if you want an updated WE Map, you lose your Eastern Europe,. Fair - NO, Legal - Sketchy... very sketchy!!!

ma001 Posts: 115	Posted on: May 10, 2008 18:56 h
	I fail to see the point, the following maps are different in terms of content: Western Europe Western and Central Europe Eastern Europe The true Eastern Europe area was never included with the 930, there might have been overlaps but the simple fact remains the Western and Central Europe map is not available for upgrade OR purchase at the vs805 edition as of today - Mike

gadget_sa Posts: 1261

Posted on: May 10, 2008 22:48 h

QUOTE (ma001 @ May 10 2008, 17:56) <{POST_SNAPBACK}> I fail to see the point, the following maps are different in terms of content: That was my point mike, my GO700 had Western and "some" Eastern Europe.. until they released an updated Map - which, if I wanted it, then reduced it down to just Western Europe!! Their response was they hadn't updated my version, just Western Europe! QUOTE (ma001 @ May 10 2008, 17:56) <{POST_SNAPBACK}> The true Eastern Europe area was never included with the 930, there might have been overlaps Then someone, better still, everyone on here with a 730/930 should be seriously kicking up with TT as it is blatently advertised as having it: QUOTE TomTom GO 730 have been upgraded to now include 31 countries in both Western & Eastern Europe QUOTE TomTom GO 930 Traffic is supplied with a seamless map of 35 countries in Western and Eastern Europe, USA, Canada and Russia And you could also ask why the updated version 8.05 is not as complete!! Especially if you are getting under the LMG..... or perhaps thats why your not getting it under the LMG as it is a different map....exactly as you said in post 34 - QUOTE It is quite simple there is no updated 805 version of the Western and Central Europe map available as yet Either way, as has been proved by others... don't ask, don't get! They asked like me and they get! Give it a whirl, you may be pleased with the result or it will clear up the chatter.

sx50 Posts: 6

Posted on: May 10, 2008 22:49 h

QUOTE (CrispyUK @ May 10 2008, 13:47) <{POST_SNAPBACK}> QUOTE (sx50 @ May 10 2008, 12:39) <{POST_SNAPBACK}> Just received my TomTom Go 930 and tried to update to the latest map under the latest map guarantee and it says: The latest map guarantee does not appply to the map that is currently installed on your TomTom device [snip] Anyone else having this problem and contacted TomTom?????? At least two people from a quick glance if you've bothered to read the topic? And a reply from TomTom stating they've been experiencing problems with the map servers this week and to try again in the next few days. I meant had anyone else besides the other 2 people and if you bothered to read the topic? it said this weekend they've been experiencing problems with the map servers and to try over the weekend and not in the next couple of days! I have read all the topics from top to bottom!!!!

gadget_sa Posts: 1261

Posted on: May 11, 2008 00:30 h

QUOTE (sx50 @ May 10 2008, 21:49) <{POST_SNAPBACK}> At least two people from a quick glance if you've bothered to read the topic? And a reply from TomTom stating they've been experiencing problems with the map servers this week and to try again in the next few days. QUOTE (CrispyUK @ May 10 2008, 13:47) <{POST_SNAPBACK}> I meant had anyone else besides the other 2 people and if you bothered to read the topic? it said this weekend they've been experiencing problems with the map servers and to try over the weekend and not in the next couple of days! I have read all the topics from top to bottom!!!! The site and it's members are here to help... sometimes people get things wrong, but we don't have a go at each other!!

CrispyUK Posts: 4

Posted on: May 11, 2008 01:31 h

Apologies, it looked a little like sx50 had just spun a rant off and perhaps had missed something, although I'll agree I didn't word my post very politely I think I'd seen the 'in a few days' suggestion on a message posted on PGPSW rather than here, it's a Bank Holiday weekend for TomTom so would be surprised if much changed over the next couple of days. Perhaps give a shot middle of next week and if it's still not behaving, then give TomTom hell Apologies again sx50

gadget_sa Posts: 1261

Posted on: May 11, 2008 17:26 h

QUOTE (CrispyUK @ May 11 2008, 00:31) <{POST_SNAPBACK}> Apologies, it looked a little like sx50 had just spun a rant off and perhaps had missed something, although I'll agree I didn't word my post very politely Just wanted to nip it in the bud before a slanging match started! QUOTE (CrispyUK @ May 11 2008, 00:31) <{POST_SNAPBACK}> I think I'd seen the 'in a few days' suggestion on a message posted on PGPSW rather than here, it's a Bank Holiday weekend for TomTom so would be surprised if much changed over the next couple of days. Perhaps give a shot middle of next week and if it's still not behaving, then give TomTom hell Apologies again sx50 This is where you read it... Yes it is Bank Holiday, but you could give it another go. It won't hurt, and if it doesn't work, get onto them first thing Tuesday!

medfcara Posts: 1

Posted on: May 11, 2008 23:15 h

Hi! I would like to underline this. I've a TT One 1st ed and a TT Rider 1st ed. few days ago TT released the new navcore (7.*) for TTR, so i bought the new Europe map for TTR (7.15). After 5-6 days TT offered a new release of map for TTR. !!!!. The "old" map have born and died in a week. TT, asked for free upgrade to the new map told "It's not possible". My question: - TT released a new navcore and the FIRST new map for this nav only in the last days of April - TT released a very-very new map for TTR only few days after the first..... What was wrong in the "first"? I think it's not good this. Where is the Customer Care of TT? Good night to you all. PS sorry for my bad english

Andy_P Posts: 6328	Posted on: May 12, 2008 15:56 h
	Can someone just confirm that there is actually a "Latest Map Guarantee" form IN THE BOX when you buy an x30 model? It definitely says you get one on the TT website (on THIS PAGE for example), but I wondered why TT "support" keep telling people it doesn't apply to the v8 maps.

sx50 Posts: 6	Posted on: May 12, 2008 18:56 h
	No apologies needed ha ha ha. TomTom should reply Tuesday as I think they were closed Monday.

sx50 Posts: 6

Posted on: May 12, 2008 18:59 h

QUOTE (Andy_P @ May 12 2008, 14:56) <{POST_SNAPBACK}> Can someone just confirm that there is actually a "Latest Map Guarantee" form IN THE BOX when you buy an x30 model? It definitely says you get one on the TT website (on THIS PAGE for example), but I wondered why TT "support" keep telling people it doesn't apply to the v8 maps. It says that they no longer have the forms in the boxes but you may find one if you get old stock,but the 930 you have is new so there won't be any in them,all you do now is connect to TOMTOM home and if there is a map guarantee that applies to your device then it will update automatically( unless you have a go 930) but they should sort it soon ?????

Andy_P Posts: 6328

Posted on: May 12, 2008 19:50 h

QUOTE (sx50 @ May 12 2008, 17:59) <{POST_SNAPBACK}> all you do now is connect to TOMTOM home and if there is a map guarantee that applies to your device then it will update automatically( unless you have a go 930) but they should sort it soon ????? That's the theory! Rarely seems to work though........ judging by the number of people on the forums complaining. QUOTE It says that they no longer have the forms in the boxes What's "it" please?

gadget_sa Posts: 1261	Posted on: May 12, 2008 21:57 h
	QUOTE (Andy_P @ May 12 2008, 18:50) <{POST_SNAPBACK}> QUOTE It says that they no longer have the forms in the boxes What's "it" please? Didn't get an "it" in my box with my 720 either... the form said so... lol!!